Heart and Hound Pet Care Policies

Due Dates: Payment for services is due in full 5 days prior to the first date of service on all invoices for overnight packages and drop ins scheduled for 5 days or longer. For regularly scheduled drop ins or walks, payment for all services is due at beginning of week in full. Cancellations: Heart and Hound Co. does not issue refunds for pet care services. If you cancel your reservation for any reason with 24 hours notice or more, a 50% credit for non-rendered services will be issued to your account. No credits will be issued with less than 24 hours notice. Credits expires, and cannot be redeemed, after 180 days from the original date of payment. We reserve the right to refuse the issuance of credits if you frequently cancel services (three or more cancellations within any 365-day period). Third-Party Expenses: Heart and Hound Co. requires immediate reimbursement for third-party expenses such as veterinary medical care, pet supplies, and locksmith employment if we have paid for such expenses on your behalf. We will make every attempt to contact you to confirm your choice of action in the event third-party expenses are expected or have been incurred.There will be a 5% surcharge for any third party fees not paid within 24 hours. It is recommended that you pay third-party vendors directly to avoid this fee. Past Due Invoices: If your invoice has not been paid in full by agreed upon time, your reservation will be cancelled. If services have already been rendered, or we have paid third-party vendors on your behalf, and the invoice for such rendered services or third-party expenses becomes past due, a $5 late fee will be assessed every day that a balance remains. After 30 days, if the total balance has not been paid, we reserve the right to take legal action to recover the balance owed. Pet and Household Supplies: You are responsible for providing adequate pet care and household cleaning supplies for the duration of each reservation. Supplies may include, but are not limited to, food, medication, medical supplies, a sturdy harness or collar, leash, appropriately sized crate, litter, litter bags, cleaning sprays, rags, paper towels, vacuum, broom, and mop. If supplies run out during the reservation, we will attempt to contact you. If unreachable, we will use reasonable judgement and may purchase missing supplies at your expense. See “Third-Party Expenses” for details. Vaccinations & Zoonotic Disease: You warrant that your pet is currently vaccinated for rabies as required by state law; OR your pet is not currently vaccinated for rabies, but your pet’s veterinarian has provided a medical waiver. You warrant that your pet has no known zoonotic diseases, and should you be made aware of a zoonotic disease, you will notify Heart and Hound Co. promptly and/or cancel your scheduled services. Liability: Unless caused by our negligence or willful misconduct, you release us from all liability related to: Any breach of security by a third party that results in loss of or damage to your property and/or pet, such as burglary or criminal trespass; Any mishap of whatsoever nature which may befall your pet while unsupervised; Any damages beyond the control of Heart and Hound Co. such as damage caused by pet or third party. Home Access, Privacy, and Security: By contracting us to care for your pets, you give us the authorization to enter your home as needed to perform the services outlined in each reservation. Before each reservation begins, you agree to disclose if, when, and where other people are expected to be on your property. This may include, but is not limited to, landscapers, housecleaners, friends, or family. Failure to disclose this information may result in cancelled services and/or the police involvement as we are not familiar with who has permission to be on your property or in your home. You warrant that all security cameras are within legal placement and do not have view of any restrooms, toilet areas, sleeping areas, or any other area in which your pet sitter would reasonably expect privacy. For the safety of your pet sitter, you agree to properly secure your property to the best of your ability prior to leaving the premises. Veterinary Medical Care: In the event your pet experiences a medical event or emergency and you cannot be reached in a timely manner, you give us the authorization to seek medical attention from the veterinary facility of our choosing, and to make decisions on treatment recommendations from the attending veterinarian(s). You authorize the release of your pet’s medical records from their regular veterinarian to aid in their care. Costs will be incurred for the medical assessment and care of your pet, and you accept full responsibility for all costs. Pet Photos: All pet pictures belong to Heart and Hound Co. and may be used for social media, website and marketing purposes. Your signature below is an agreement of these terms and conditions.